PHP Care Complete FIDA-IDD (Medicare – Medicaid Plan) members have access to an Emergency Room (ER) Physician, 24 hours a day, 7 days a week.

Through a virtual visit, PHP member is treated by a Board Certified ER Physician with experience supporting patients with Intellectual or Developmental Disabilities; without the need to visit a doctor’s office, urgent care center, or ER.

Remote connection to ER Physicians provides effective medical services without having to leave the safety of the home environment, minimizing the risk of added exposure.

Service can be reached in various ways, including a smartphone, land-line phone, tablet, or computer.

During the visit, the Physician will assess the member, provide guidance on treatment, and prescribe medications to the local pharmacy as needed. If the situation requires a visit to the ER, Physicians will call ahead to inform the hospital of their concerns, allowing for more focused and expeditious care on arrival.

Service does NOT replace the role of the Primary Care Physician, it provides extra support at no cost to the member, around the clock, day or night.

If a member utilizes the service, timely notification is made to their PHP Clinical Team Leader for appropriate follow up with the member’s circle of support

How can you enjoy 24/7 Telemedicine access? The telemedicine program is for qualified PHP Care Complete FIDA-IDD Plan members. Members can contact their care team for more information.

As part of PHP’s ongoing commitment to
providing the best supports and services to our members, we have launched this program in collaboration with 

PHP Members and their advocates can access this program by contacting  1-877-782-8637 (877-STATMDS) or preferably utilizing the app from their smartphone or digital device. Please contact your Care Manager for instruction on downloading the app.

Not a member? If you have questions or would like to learn more about the PHP Care Complete FIDA-IDD (Medicare – Medicaid Plan) plan and if its right for you, use the form below, connect with our outreach team, or call 855-747-5483 and TTY users call 711, 8 AM to 8 PM, seven days a week. The call is free.

Complete the form below to connect with a Partners Health Plan Outreach Associate to learn more about PHP FIDA-IDD Plan benefits and enrollment procedures or to request informational materials. 

You can reach out to one of our NYS licensed Outreach Associates to schedule a one on one education session at your convenience.

To enroll, visit or call NY Medicaid Choice at 1-844-343-2433 (TTY: 1-888-329-1541), Monday through Friday, 8:30 AM to 8:00 PM, and Saturday, 10:00 AM to 6:00 PM.

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Partners Health Plan is helping you take charge of your health and wellbeing with our new text message program!

We want to see our members achieve their best health and quality of life! Partners Health Plan’s text message program will help us support you in reaching your health and wellness goals by reminding you about important health care topics and preventive care screenings throughout the year, such as:

Partners Health Plan will use the cell number you provided to enroll you into the program.
Once enrolled you will start to receive messages, about 3 messages per month.

Text messages will come from the number 43386. If at anytime you wish to stop receiving these messages simply reply with the word “STOP.”

For help or assistance with this program please reach out to your Care Manager.

ChooseHealth is a special program for PHP Care Complete FIDA-IDD Plan members. At Partners Health Plan, we want you to live your best life and to support this, we are offering a Wellness and Rewards Program called ChooseHealth! This program can motivate you to maintain healthier behaviors while helping you combat preventable diseases!

Are you looking to improve your health and be rewarded for it?  Choose Health!

Partners Health Plan members are rewarded, at no cost, through PHP's ChooseHealth program, just by completing two of the following goals:

Once you've acheived your goals, you will receive a CVS gift card!

How can you the benefits of the Choose Health program? The Choose Health program is for qualified PHP Care Complete FIDA-IDD Plan members. Members can contact their care team for more information. 

Not a member? If you have questions or would like to learn more about the PHP Care Complete FIDA-IDD (Medicare – Medicaid Plan) plan and if its right for you, use the form below, connect with our outreach team, or call 855-747-5483 and TTY users call 711, 8 AM to 8 PM, seven days a week. The call is free.

Complete the form below to connect with a Partners Health Plan Outreach Associate to learn more about PHP FIDA-IDD Plan benefits and enrollment procedures or to request informational materials. 

You can reach out to one of our NYS licensed Outreach Associates to schedule a one on one education session at your convenience.

To enroll, visit or call NY Medicaid Choice at 1-844-343-2433 (TTY: 1-888-329-1541), Monday through Friday, 8:30 AM to 8:00 PM, and Saturday, 10:00 AM to 6:00 PM.

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