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This handbook tells you about your coverage under PHP Care Complete FIDA-IDD Plan (MedicareMedicaid Plan) from the date you are enrolled with PHP Care Complete FIDA-IDD Plan through December 31, 2025.


Annual Notice of Changes to learn about your coverage choices. Key terms and their definitions appear in alphabetical order in the last chapter of the Participant Handbook.


This document is a brief summary of the benefits and services covered by PHP Care Complete FIDA-IDD Plan.


If a medically necessary service or benefit is unavailable within PHP Care Complete FIDA-IDD Plan’s provider network, your care coordination team will authorize the out-of-network services subject to utilization review.


If you wish to name a family member, a friend, or a person whom you trust to act on your behalf to ask to file an appeal or a grievances with Partners Health Plan, both you and the individual you choose must fill out and sign this Appointment of Representative Form (AOR). 


New York’s Consumer Directed Personal Assistance Program (CDPAP) is changing. Effective March 28, 2025, there will be one Fiscal Intermediary (FI) to oversee the program, Public Partnerships LLC or “PPL.” Members in the CDPAP program must register with PPL by the deadline.


Formulary Information and Documents

2025 PHP Searchable Formulary
This document is called the List of Covered Drugs (also known as the Drug List). It tells you which prescription drugs and over-the-counter drugs and items are covered by PHP Care Complete FIDA-IDD Plan.

It requires patients to try one or more medications specified by the insurance company, typically a generic or lower cost medicine, to treat a health condition. Patients must then fail on the medication(s) before allowing a “step up” to another medicine that may be more expensive for the insurer.

What is the prior authorization process? Prior authorization—sometimes called precertification or prior approval—is a health plan cost-control process by which physicians and other health care providers must obtain advance approval from a health plan before a specific service is delivered to the patient to qualify for payment coverage.

Participant Rights and Responsibilities
Policy Effective Date: 04/01/2016
  • You have a right to get information in a way that meets your needs
  • We must treat you with respect, fairness, and dignity at all times
  • We must ensure that you get timely access to covered services, items, and drugs
  • We must protect your personal health information
  • We must give you information about PHP Care Complete FIDA-IDD Plan, its network providers, and your covered services
  • Network providers cannot bill you directly
  • You have the right to leave PHP Care Complete FIDA-IDD Plan at any time
  • You have a right to make decisions about your health care
  • You have the right to ask for help
  • You have the right to file a grievance and to ask us to reconsider decisions we have made
  • You have the right to suggest changes
  • You also have responsibilities as a Participant of PHP Care Complete FIDAIDD Plan

Multi-language Interpreter Services

How can we assist you?

Contact Partners Health Plan for current member assistance, to learn more about becoming a PHP member, or for general questions and inquiries.