Help Center
Partners Health Plan
The following list provides contact information for helpful resources for PHP FIDA-IDD Plan Participants.
Partners Health Plan - Help Center
Care Management Leadership
Contact Information by region for Care Management Directors, Regional Directors and Clinical Team Leaders.
Participant Services
Partners Health Plan
1-855-747-5483 or TTY/TDD: 711
Participant Ombudsman
Independent Consumer Advocacy Network (ICAN)
NY Relay
24 hours per day, 365 days per year
7-1-1 ; 1-800-662-1220
(for out of state)
Nurse Advice Line
24 hours per day, 365 days per year
Call 1-855-769-2507
Telemedicine – Urgent Care
24 hours per day, 365 days per year
Use the StationMD mobile application or call 1-877-782-8637
Pharmacy Participant Services (MedImpact)
1-888-648-6759
Transportation (Ride Health)
Book a Trip with Ride Health 1-844-982-3194
Vision Services (NVA)
1-877-865-7925
Dental Services (DentaQuest)
1-833-493-0576
Dental Services (BeneCare) - Active on 1/1/2025
1-800-903-3335
Durable Medical Equipment (DME)
Email
Grievances & Appeals
8:00 am - 8:00 pm - seven days a week
1-855-747-5483 or TTY/TDD: 711
Fraud, Abuse and Compliance Hotline
PHONE: 1.855.252.7606
ONLINE: Compliance Resource Center
Note: Enter "Partners Health Plan" in Organization Name field when filing a report online.
Medicare
24 hours per days, 365 days per year
1-800-MEDICARE or
1-800-633-4227
TTY: 1-877-486-2048
NY Health Insurance Information
Counseling, and Assistance Program (HIICAP)
1-800-701-0501
NY Quality Improvement Organization (Livanta)
M-F 9:00 am – 5:00 pm
LIVANTAQIO.COM/EN
1-866-815-5540
TTY: 1-866-868-2289
New York Medicaid Choice
M-F 8:30 am – 8:00 pm | Sat 10:00 am – 6:00 pm
1-844-343-2433
TTY: 1-888-329-1541
How can we assist you?
Contact Partners Health Plan for current member assistance, to learn more about becomming a PHP member, or for general quesitons and inquiries.