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Help Center

Partners Health Plan

The following list provides contact information for helpful resources for PHP FIDA-IDD Plan Participants. 

Partners Health Plan - Help Center

Participant Services

Partners Health Plan

1-855-747-5483 or TTY/TDD: 711

Participant Ombudsman

Independent Consumer Advocacy Network (ICAN)

Mon - Fri 8:00 am - 6:00 pm

(a free interpreter is available).
TTY: 7-1-1

NY Relay

24 hours per day, 365 days per year

7-1-1 ; 1-800-662-1220
(for out of state)

Nurse Advice Line

24 hours per day, 365 days per year

Call 1-855-769-2507

Telemedicine – Urgent Care

24 hours per day, 365 days per year

Use the StationMD mobile application or call 1-877-782-8637

Pharmacy Participant Services (MedImpact)


Transportation (Ride Health)

Book a Trip with Ride Health 1-844-982-3194

Vision Services (NVA)


Dental Services (DentaQuest)


Durable Medical Equipment (DME)

Email This email address is being protected from spambots. You need JavaScript enabled to view it.

Grievances & Appeals

8:00 am - 8:00 pm - seven days a week

1-855-747-5483 or TTY/TDD: 711
Fax: 1-# 1-844-566-8296

Fraud and Abuse Hotline



24 hours per days, 365 days per year

1-800-MEDICARE or
TTY: 1-877-486-2048

NY Health Insurance Information

Counseling, and Assistance Program (HIICAP)


NY Quality Improvement Organization (Livanta)

M-F 9:00 am – 5:00 pm
TTY: 1-866-868-2289

Social Security

M-F 8:00 am – 7:00 pm


New York Medicaid Choice

M-F 8:30 am – 8:00 pm | Sat 10:00 am – 6:00 pm

TTY: 1-888-329-1541

How can we assist you?

Contact Partners Health Plan for current member assistance, to learn more about becomming a PHP member, or for general quesitons and inquiries.

Contact Us
  • Partners Health Plan
  • 2500 Halsey Street
    Bronx, NY 10461
  • (855) PHP-LIVE or (855) 747-5483
  • TTY:711
  • 8am-8pm, 7 days a week

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855-747-5483 | TTY/TDD:711
Partners Health Plan is a managed care plan that contracts with Medicare and the New York State Department of Health (Medicaid) to provide benefits to Participants through the Fully Integrated Duals Advantage for Individuals with Intellectual and Developmental Disabilities (FIDA-IDD) Demonstration.


The State of New York has created a Participant Ombudsman Program called the Independent Consumer Advocacy Network (ICAN) to provide participants free, confidential assistance on any services offered by Partners Health Plan. ICAN may be reached toll-free at 1-844-614-8800 (TTY users call 711, then follow the prompts to dial 844-614-8800) or online at