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Help Center

Partners Health Plan

The following list provides contact information for helpful resources for PHP FIDA-IDD Plan Participants. 

Partners Health Plan - Help Center

Participant Services

Partners Health Plan

1-855-747-5483 or TTY/TDD: 711

Participant Ombudsman

Independent Consumer Advocacy Network (ICAN)

Mon - Fri 8:00 am - 6:00 pm
www.icannys.org

1-844-614-8800
(a free interpreter is available).
TTY: 7-1-1

NY Relay

24 hours per day, 365 days per year

7-1-1 ; 1-800-662-1220
(for out of state)

Nurse Advice Line

24 hours per day, 365 days per year

Call 1-855-769-2507

Telemedicine – Urgent Care

24 hours per day, 365 days per year

Use the StationMD mobile application or call 1-877-782-8637

Pharmacy Participant Services (MedImpact)

1-888-648-6759

Transportation (Ride Health)

Book a Trip with Ride Health 1-844-982-3194

Vision Services (NVA)

1-877-865-7925

Dental Services (DentaQuest)

1-833-493-0576

Durable Medical Equipment (DME)

Email This email address is being protected from spambots. You need JavaScript enabled to view it.

Grievances & Appeals

8:00 am - 8:00 pm - seven days a week

1-855-747-5483 or TTY/TDD: 711
Fax: 1-# 1-844-566-8296

Fraud and Abuse Hotline

1-855-747-0013

Medicare

24 hours per days, 365 days per year

www.medicare.gov

1-800-MEDICARE or
1-800-633-4227
TTY: 1-877-486-2048

NY Health Insurance Information

Counseling, and Assistance Program (HIICAP)

www.aging.ny.gov

1-800-701-0501

NY Quality Improvement Organization (Livanta)

M-F 9:00 am – 5:00 pm

www.livantaqio.com/en
1-866-815-5540
TTY: 1-866-868-2289

Social Security

M-F 8:00 am – 7:00 pm

www.ssa.gov

1-800-772-1213

New York Medicaid Choice

M-F 8:30 am – 8:00 pm | Sat 10:00 am – 6:00 pm

www.nymedicaidchoice.com

1-844-343-2433
TTY: 1-888-329-1541

How can we assist you?

Contact Partners Health Plan for current member assistance, to learn more about becomming a PHP member, or for general quesitons and inquiries.

Contact Us

Contact Us
  • Partners Health Plan
  • 2500 Halsey Street
    Bronx, NY 10461
  • (855) PHP-LIVE or (855) 747-5483
  • TTY:711
  • 8am-8pm, 7 days a week

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855-747-5483 | TTY/TDD:711
Partners Health Plan is a managed care plan that contracts with Medicare and the New York State Department of Health (Medicaid) to provide benefits to Participants through the Fully Integrated Duals Advantage for Individuals with Intellectual and Developmental Disabilities (FIDA-IDD) Demonstration.

H9869_PHPWeb_Approved

The State of New York has created a Participant Ombudsman Program called the Independent Consumer Advocacy Network (ICAN) to provide participants free, confidential assistance on any services offered by Partners Health Plan. ICAN may be reached toll-free at 1-844-614-8800 (TTY users call 711, then follow the prompts to dial 844-614-8800) or online at icannys.org.

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