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Plan Benefits

Transportation Services

Transportation, when you need it, where you need it, is provided at no cost to PHP Care Complete FIDA-IDD Plan members.

How can you enjoy Transportation services? This program is for PHP Care Complete FIDA-IDD Plan members. Members can contact their care team for more information.

Transportation Services

Do you want to live more independently? Partners Health Plan's transportation services will get you where you need to go!

Transportation, when you need it, where you need it, is provided at no cost to PHP Care Complete FIDA-IDD Plan members. 

Contact Ride Health at 1-844-982-3194 to
book a trip or to learn more about your transportation benefits as a PHP FIDA-IDD Plan Member!

Ride Health - 2025 Non-Emergency Benefit Guidelines

Covered Services

Medical Appointments & Pharmacy

Benefit Limit: Unlimited

Religious Services

Benefit Limit: Unlimited

Grocery Shopping

Benefit Limit: 120 round trips per year, 10 miles each way

Community Activities

  • Volunteering, School/Educational Programs, Supported Employment (SEMP)
  • Community Events: Hosted by PHP, DD agencies, religious groups, local/state/county/community district/board, events open to the public or community residents including local fundraisers, community festivals, Town Hall, Local Council, and/or Civic events open to the public or community residents.

Benefit Limit: 24 round trips per year

Social Services

  • SSI, LDSS, Local Medicaid Office

Benefit Limit: 4 round trips per year

Excluded Services

  • Day Habilitation
  • Alternative Health Care
  • Experimental Medical Procedures/Drugs
  • Community Habilitation
  • Cosmetic Surgery
  • Infertility Services
  • Pre-Vocational
  • Lead Screening/Testing
  • Trips out of PHP’s 9-county service area, unless approved by Care Management
  • Out of State Trips
  • Trips that do not fall into any of the above covered service categories

Other Guidelines

  • Non-Emergency Transportation (NEMT) Benefit
    • Benefit available to Community members only
  • Exceptions for Residential Members
    • Hospital discharge to Skilled Nursing Facility (SNF) or Rehab facility (not back to OPWDD certified residence)
    • Adult Day Health Care (ADHC)
  • Mileage Limits
    • Soft Limit: 25 miles, can be overridden by Care Team
    • Hard Limit: 100 miles, cannot be overridden by Care Team
  • Booking Trips
    • Call Center: 1-844-982-3194 or contact your Care Manager for assistance
    • Book 48 – 72 hours in advance

Summary of Changes from Benefit Year 2024 to Benefit Year 2025

  • SEMP added as a valid Community Activity, included in the 24 round trip benefit limit per year
  • Grocery store trips now have a benefit limit (120 round trips per year, 10 miles each way)
  • Effective January 1, 2025 PHP members will not be able to use the Ride Health portal to book their trips. Members should contact the Ride Health member services line at 1-844-982-3194 or work with their Care Team to schedule their rides.

Not a member? If you have questions or would like to learn more about the PHP Care Complete FIDA-IDD (Medicare – Medicaid Plan) plan and if its right for you, use the form below, connect with our outreach team, or call 855-747-5483 and TTY users call 711, 8 AM to 8 PM, seven days a week. The call is free.

For more information about enrolling in the
PHP Care Complete FIDA-IDD Plan:

Contact us!

Complete the form below to connect with a Partners Health Plan Outreach Associate to learn more about PHP FIDA-IDD Plan benefits and enrollment procedures or to request informational materials. 

I prefer to be contacted by: *

Connect with our outreach team!

You can reach out to one of our NYS licensed Outreach Associates to schedule a one on one education session at your convenience.

Meet the PHP Outreach Team

Are you ready to enroll in PHP Care Complete FIDA-IDD Plan?

To enroll, visit or call NY Medicaid Choice at 1-844-343-2433 (TTY: 1-888-329-1541), Monday through Friday, 8:30 AM to 8:00 PM, and Saturday, 10:00 AM to 6:00 PM.

Visit NY Medicaid Choice

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