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Margaret’s Employment Story

Meet Margaret! Partners Health Plan Member, Margaret, began working for the Department of Labor during the height of the COVID-19 pandemic, after working for the Department of Transportation for many years.  This is her employment story told by her dedicated Care Manager, Barbara!

What can I tell you about Margaret?  She is joy personified and she lives her best life every day.  Margaret recently turned 70 but she is evergreen.  Margaret works 3 days a week at the NYS Department of Labor (DOL), where she does a fantastic job.  Margaret was brave enough to start her job at the DOL during the height of the COVID-19 pandemic. 

She was not worried.  In fact, she was excited to work more hours and have a set schedule. Margaret is proud of her job and has a phenomenal work ethic and independence.  She doesn’t allow herself to be held back and always exceeds expectations.  Margaret enthusiastically approaches each task with a spring in her step and a smile on her face.   

Prior to COVID, Margaret worked with an entire crew at the Department of Transportation (DOT) in Garden City for many years, so when she began at the DOL, she had to learn new skills, including how to maneuver a commercial Rubbermaid cleaners’ cart in and out of a small elevator before the door shuts, and in and out of small office doors.  Margaret also had to learn what products and supplies were necessary to do the job.  Once her job coach shadowed her throughout the day, now she only meets with him at the end of her shift to go home.  Margaret has a big smile every day that reflects the pride and sense of accomplishment she feels about herself and the job.   

Margaret also knows that her job is important and that she needs to maintain her focus throughout the day.  She is well aware of her need to continually practice COVID protocols while she is at work.  She understands the importance of remaining safe while she cleans high-touch surfaces, in high-traffic areas.  No matter what, Margaret is unfailingly friendly and polite.  She knows to always knock on doors when entering offices and conference rooms.  Margaret appreciates the other employees and has stated that they are always nice to her.  However, she enjoys when she can work alone, where she can be found cleaning while she sings and dances to her theme song, the Donna Summer classic, “She Works Hard for the Money” and if you ask her about her job, she’ll tell you:  “I don’t just like my job, I Iove my job.” 

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  • Partners Health Plan
  • 2500 Halsey Street
    Bronx, NY 10461
  • (855) PHP-LIVE or (855) 747-5483
  • TTY:711
  • 8am-8pm, 7 days a week

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Partners Health Plan is a managed care plan that contracts with Medicare and the New York State Department of Health (Medicaid) to provide benefits to Participants through the Fully Integrated Duals Advantage for Individuals with Intellectual and Developmental Disabilities (FIDA-IDD) Demonstration.


The State of New York has created a Participant Ombudsman Program called the Independent Consumer Advocacy Network (ICAN) to provide participants free, confidential assistance on any services offered by Partners Health Plan. ICAN may be reached toll-free at 1-844-614-8800 (TTY users call 711, then follow the prompts to dial 844-614-8800) or online at