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Plan Benefits

Transportation Services

Transportation, when you need it, where you need it, is provided at no cost to PHP Care Complete FIDA-IDD Plan members.

How can you enjoy Transportation services? This program is for PHP Care Complete FIDA-IDD Plan members. Members can contact their care team for more information.

Transportation Services

Do you want to live more independently? Partners Health Plan's transportation services will get you where you need to go!

Transportation, when you need it, where you need it, is provided at no cost to PHP Care Complete FIDA-IDD Plan members. 

Contact Ride Health at 1-844-982-3194 to
book a trip or to learn more about your transportation benefits as a PHP FIDA-IDD Plan Member!

Ride Health - 2025 Benefit Guidelines

Covered Services

  • Medical Appointments & Pharmacy
    Benefit Limit: Unlimited
  • Religious Services
    Benefit Limit: Unlimited
  • Grocery Shopping
    Benefit Limit: 120 round trips per year, 10 miles each way
  • Community Activities
    • Volunteering, School/Educational Programs, SEMP
    • Community Events: Hosted by PHP, DD agencies, religious groups, local/state/county/community district/board, events open to the public or community residents including local fundraisers, community festivals, Town Hall, Local Council, and/or Civic events open to the public or community residents.
    Benefit Limit: 24 round trips per year
  • Social Services
    • SSI, LDSS, Local Medicaid Office
    Benefit Limit: 4 round trips per year

Excluded Services

  • Day Habilitation
  • Alternative Health Care
  • Experimental Medical Procedures/Drugs
  • Trips out of PHP’s 9-county service area, unless approved by Care Management
  • Community Habilitation
  • Cosmetic Surgery
  • Infertility Services
  • Trips that do not fall into any of the above covered service categories
  • Pre-Voc
  • Lead Screening/Testing
  • Out of State Trips

Other Guidelines

  • NEMT Benefit
    • for Community members only
  • Exceptions for Residential Members
    • Hospital discharge to SNF or Rehab facility (not back to OPWDD certified residence)
    • Adult Day Health Care (ADHC)
  • Mileage Limits
    • Soft Limit: 25 miles, can be overridden by Care Team
    • Hard Limit: 100 miles, cannot be overridden by Care Team
  • Booking Trips
    • Call Center: 1-844-982-3194
    • Book 48 – 72 hours in advance
    • Care Team may use portal

The State of New York has created a Participant Ombudsman Program called the Independent Consumer Advocacy Network (ICAN) to provide participants free, confidential assistance on any services offered by Partners Health Plan. ICAN may be reached toll-free at 1-844-614-8800 (TTY users call 711, then follow the prompts to dial 844-614-8800) or online at icannys.org. | Partners Health Plan is a managed care plan that contracts with Medicare and the New York State Department of Health (Medicaid) to provide benefits to Participants through the Fully Integrated Duals Advantage for Individuals with Intellectual and Developmental Disabilities (FIDA-IDD) Demonstration.

Summary of Changes from Benefit Year 2024 to Benefit Year 2025

  • SEMP added as a valid Community Activity, included in the 24 round trip benefit limit per year
  • Grocery store trips now have a benefit limit (120 round trips per year, 10 miles each way)
  • Effective January 1, 2025 PHP members will not be able to use the Ride Health portal to book their trips. Members should contact the Ride Health member services line at 1-844-982-3194 or work with their Care Team to schedule their rides. PHP staff access to the Ride Health portal to book trips will remain unchanged

Not a member? If you have questions or would like to learn more about the PHP Care Complete FIDA-IDD (Medicare – Medicaid Plan) plan and if its right for you, use the form below, connect with our outreach team, or call 855-747-5483 and TTY users call 711, 8 AM to 8 PM, seven days a week. The call is free.

For more information about enrolling in the
PHP Care Complete FIDA-IDD Plan:

Contact us!

Complete the form below to connect with a Partners Health Plan Outreach Associate to learn more about PHP FIDA-IDD Plan benefits and enrollment procedures or to request informational materials. 

I prefer to be contacted by: *

Connect with our outreach team!

You can reach out to one of our NYS licensed Outreach Associates to schedule a one on one education session at your convenience.

Meet the PHP Outreach Team

Are you ready to enroll in PHP Care Complete FIDA-IDD Plan?

To enroll, visit or call NY Medicaid Choice at 1-844-343-2433 (TTY: 1-888-329-1541), Monday through Friday, 8:30 AM to 8:00 PM, and Saturday, 10:00 AM to 6:00 PM.

Visit NY Medicaid Choice

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