Help center

Here’s where you can quickly find accurate information about our plan, policies, providers, or other assistance you may need.

Contact us, we’re here to help

The following list provides contact information for PHP’s various departments and other helpful resources. 


Participant Services

1-855-747-5483

8:00 a.m. – 8:00 p.m. - seven days a week


Nurse Advice Line

1-855-769-2507

24 hours per day, 365 days per year


Grievances & Appeals

1-855-747-5483

Fax: 1-855-619-4678

8:00 a.m. – 8:00 p.m. - seven days a week


Fraud and Abuse Hotline

1-855-747-0013


Participant Ombudsman -
Independent Consumer Advocacy Network (ICAN)

 1-844-614-8800 (a free interpreter is available).

  TTY: 7-1-1

www.icannys.org


Provider Services

1-855-747-5483

M-F 8:00 a.m. – 6:00 p.m.


NY Relay

7-1-1 ;  1-800-662-1220 (for out-of-state)

24 hours per days, 365 days per year


Pharmacy Participant Services (PerformRx)

1-855-508-1718


Transportation (LogistiCare)

1-855-369-3721


Vision Services (NVA)

1-877-865-7925


Dental Services (BeneCare)

1-800-903-3335


Hearing Services (HearUSA)

1-877-664-9353

www.hearusa.com


New York Medicaid Choice

1-844-343-2433

TTY: 1-888-329-1541

M-F 8:30 a.m. - 8:00 p.m. , Sat 10:00 a.m. - 6:00 p.m.

www.nymedicaidchoice.com


Medicare

1-800-MEDICARE or 1-800-633-4227

TTY: 1-877-486-2048

24 hours per days, 365 days per year

www.medicare.gov


NY Health Insurance Information, Counseling, and Assistance Program (HIICAP)

1-800-701-0501

www.aging.ny.gov


NY Quality Improvement Organization (Livanta)

1-866-815-5540

TTY: 1-866-868-2289

M-F 9:00 am – 5:00 pm, S-S 11:00 am – 3:00 pm


Social Security

1-800-772-1213

M-F 7:00 am – 7:00 pm

www.ssa.gov


PHP Administration

1-646-844-4020

M-F 8:00 a.m. – 5:00 p.m.

GET HELP

Supporting the life you choose

Contact us at (855) PHP-LIVE  (747-5483)

or
Visit the Online Help Center