Help center
Here’s where you can quickly find accurate information about our plan, policies, providers, or other assistance you may need.Contact us, we’re here to help
The following list provides contact information for PHP’s various departments and other helpful resources.
Participant Services
1-855-747-5483 or TTY/TDD: 711
8:00 a.m. – 8:00 p.m. - seven days a week
Inquiries
Partners Health Plan
Attn: Inquiries
655 Third Avenue, 2nd Floor
New York, NY 10017
Nurse Advice Line
1-855-769-2507
24 hours per day, 365 days per year
Grievances & Appeals
1-855-747-5483 or TTY/TDD: 711
Fax: 1-855-619-4678
8:00 a.m. – 8:00 p.m. - seven days a week
Fraud and Abuse Hotline
1-855-747-0013
Participant Ombudsman -
Independent Consumer Advocacy Network (ICAN)
1-844-614-8800 (a free interpreter is available).
TTY: 7-1-1
Provider Services
1-855-747-5483
M-F 8:00 a.m. – 6:00 p.m.
NY Relay
7-1-1 ; 1-800-662-1220 (for out-of-state)
24 hours per days, 365 days per year
Pharmacy Participant Services (PerformRx)
1-855-508-1718
Transportation (LogistiCare)
1-855-369-3721
Vision Services (NVA)
1-877-865-7925
Dental Services (BeneCare)
1-800-903-3335
Hearing Services (HearUSA)
1-877-664-9353
New York Medicaid Choice
1-844-343-2433
TTY: 1-888-329-1541
M-F 8:30 a.m. - 8:00 p.m. , Sat 10:00 a.m. - 6:00 p.m.
Medicare
1-800-MEDICARE or 1-800-633-4227
TTY: 1-877-486-2048
24 hours per days, 365 days per year
NY Health Insurance Information, Counseling, and Assistance Program (HIICAP)
1-800-701-0501
NY Quality Improvement Organization (Livanta)
1-866-815-5540
TTY: 1-866-868-2289
M-F 9:00 am – 5:00 pm, S-S 11:00 am – 3:00 pm
Social Security
1-800-772-1213
M-F 7:00 am – 7:00 pm
PHP Administration
1-646-844-4020
M-F 8:00 a.m. – 5:00 p.m.